FAQ

Why Choose TMAAC?  

At TMAAC, we do IT differently. We aren’t just here to fix problems and walk away—we are here to empower, educate, and truly support the businesses we serve. Here’s what sets us apart:  

We Care About What Happens AFTER We Leave

Many IT companies focus only on quick fixes—but not us. We believe long-term success matters just as much as solving today’s issue. Our goal is to set you up for success, ensuring you have the tools, knowledge, and confidence to manage your IT even after we’re gone.  

✅ We follow up to make sure everything is still running smoothly.  

✅ We provide easy-to-understand guidance so you’re never left confused.  

✅ We’re always available when you need us again.  

We Are NOT Just a Bunch of Sarcastic IT Techs

We get it—IT support has a reputation for being cold, dismissive, and full of tech jargon. That’s not us. We believe in real customer service, treating clients with respect, patience, and professionalism.  

✅ We never make you feel stupid for asking questions.  

✅ We explain things in plain English, not just tech-speak.  

✅ We treat every business with the same level of care, whether you're a startup or a corporation.  

We Have a Heart for People to GET IT

Technology should help people, not frustrate them. That’s why we take the time to educate, empower, and truly make sure you understand what’s happening with your IT.  

✅ We break down complex IT solutions into simple, practical steps.  

✅ We offer training and support so you’re always in control of your technology.  

✅ We believe your success is our success, and we don’t stop until you feel confident.  

The TMAAC Difference

When you choose TMAAC, you’re choosing a team that actually cares about your business, your security, and your success. We’re not just IT support—we’re IT partners.  

If you’re looking for a team that listens, respects your needs, and genuinely wants to help—you just found it.

We normally will forward your invoice directly to you using SMS Text Messaging and/or Email Address
We will accept: ACH Checks or credit/debit cards paid online using the Invoice.
We will accept: Cash, Venmo, Paypal, Google Pay, CashApp, and BitCoin via CashApp

We DO NOT Accept Zelle.

The inspiration behind TMAAC-LLC came from a deep passion for technology, a commitment to service, and a desire to make a real impact in the community. The journey began with a few key driving forces:  

A Passion for Technology & Problem-Solving

Technology has the power to change lives and transform businesses, but too often, companies struggle with IT challenges that hold them back. The goal was to bridge the gap by offering reliable, efficient, and easy-to-understand IT solutions that empower businesses to focus on growth instead of tech problems.  

A Heart for Service & Helping Others

With a background rooted in service and leadership, there was always a desire to help people, solve problems, and create lasting relationships. The mission of TMAAC-LLC is built on more than just IT support—it’s about trust, integrity, and being a partner businesses can rely on.  

Empowering Small & Minority-Owned Businesses

Technology should be accessible to everyone, not just big corporations with large IT budgets. TMAAC-LLC was founded to level the playing field, providing affordable, top-tier IT support, cybersecurity, and business technology solutions to small and minority-owned businesses that often get overlooked.  

The Vision of Creating a Legacy

This business isn’t just about fixing computers or setting up networks—it’s about building a future where businesses feel secure, employees are empowered, and clients have the technology they need to thrive. The goal was to create something bigger than just an IT company—something that makes a real, lasting impact.  

A Need for Honest & Ethical IT Support 

Too many businesses struggle with overpriced, unreliable, and impersonal IT services. TMAAC-LLC was created to change that narrative by offering transparent, customer-focused, and high-quality IT solutions that businesses can trust.  

In short, TMAAC-LLC was inspired by a love for technology, a calling to serve, and a vision to help businesses succeed through IT.

Standard Business Hours and Response Times

• Normal Business Hours are Non-Holiday Weekdays: Monday through Friday, 9:00 am to 6:00 pm AND Saturdays, 8:00 am to 5:30 pm US Eastern Time Zone

• Support Requests During Business Hours (Non-Contracted Support): Response within 6 Hours OR Next Business Day

• Support Requests During Business Hours (Contracted Support): Response within 3 Hours (Does NOT include Sundays).

• Emergency Requests (Contracted Support): Response within 2.5 hours(Does NOT include Sundays Before 2:00 pm Eastern).

• Emergency Requests (Non-Contracted Support): Response within 24 hours OR the Next Business Day(Does NOT include Sundays Before 4:00 pm Eastern).

Mailing & Billing Address

TMAAC-LLC welcomes your questions or comments:

TMAAC-LLC

PO Box 28826

Columbus, Ohio 43228-0826

(e): info@tmaac-llc.com

(p): 9375050608

Effective Date: 14 Feb 2025  |   Last Updated: 14 Feb 2025

A. Understand What is your end-state goal for the project

B. Accept that your "simple" project may NOT be as "simple" as you think? 

1. It takes time understand and diagnose the core issues to generate a good workable solution. The time you estimated that your project will take to complete may actually take longer than what you planned. 

2. The details of your project may actually be MORE complex than what you originally projected. Thus your project may actually need to be extended out some days to complete depending on the project details to get your stated end-state goal. 

We work with people and We support... 

• Residential & SOHOs, 

• Small to Mid Size Commercial Businesses, 

• Medical Community, 

• Churches and Nonprofits Organizations,

• Various Federal Government Agencies

30-Day Workmanship Warranty

At TMAAC-LLC, we stand by the quality of our work and are committed to ensuring your complete satisfaction. That’s why we offer a 30-day warranty on all services we provide. If you experience any issues related to the work we performed within 30 days of completion, we will address and resolve the problem at no additional cost to you. Our goal is to make it right for our customers, ensuring that you are fully satisfied with the results.

Hardware and Equipment Warranty

TMAAC-LLC Supplied Equipment

If TMAAC-LLC has acquired and installed hardware or equipment for your business, we will manage all warranty returns in accordance with the vendor, supplier, and manufacturers' agreements. This means you can rely on us to handle any warranty claims, ensuring that your equipment issues are resolved efficiently and effectively.

Customer Supplied Equipment

For hardware or equipment provided by the customer, TMAAC-LLC will offer technical support, troubleshooting, and advisory assistance to help you navigate the warranty return process with the vendor, supplier, or manufacturer. While we do not manage the warranty process for customer-supplied equipment, we are here to support you in resolving any issues that may arise.

Our commitment to quality and customer satisfaction is at the core of everything we do. We value your trust and strive to provide exceptional service and support for all your IT needs. If you have any questions or need assistance, please do not hesitate to contact us.

We are commitment to service, innovation, and impact. It’s more than just an IT company—it’s a mission-driven business that empowers clients through technology.  

We Enjoy Helping People Through Technology

Technology should solve problems, not create them. That’s why this company is built on providing stress-free, efficient, and secure IT solutions that help businesses grow, adapt, and stay protected. The most rewarding part is seeing how technology transforms companies and allows them to operate smarter, faster, and more securely.  

We want to Build Strong Relationships

Trust is everything. Clients aren’t just customers—they’re partners. The best part of this business is developing long-term relationships, understanding clients' needs, and becoming their go-to IT expert. Being able to provide reliable, honest, and effective IT support makes every interaction more meaningful.  

We wan to Make a Positive Lasting Impact

As a minority-owned, veteran-owned business, there’s pride in knowing that TMAAC-LLC empowers others—whether through mentorship, IT training, or business support. It’s about using technology as a tool for opportunity and helping organizations succeed with confidence and security.  

We want to Always Grow & Innovate

Technology never stands still, and neither does this company. Staying ahead means adapting, learning, and embracing new challenges. The excitement comes from solving complex IT problems, implementing cutting-edge solutions, and helping businesses future-proof their technology.  

Working With a Team That Feels Like Family

Success is never a solo journey. The heart of TMAAC-LLC is a team that shares a vision of excellence, integrity, and service. Every challenge overcome, every new partnership built, and every milestone reached is a testament to a company that’s dedicated to making a difference.  

At its core, TMAAC-LLC stands for more than IT—it stands for service, trust, and impact

YES, we Do Offer Remote IT Services!!!
We provide comprehensive remote IT services to businesses across the U.S. Whether you need technical support, cybersecurity, IT consulting, or VoIP solutions, we can help—no matter where you're located.

Remote IT Support & Troubleshooting

We provide fast, secure, and reliable remote support to diagnose and fix IT issues without needing an on-site visit.

✅ Live Helpdesk Support – Get real-time assistance from our expert technicians.

✅ Remote Desktop Assistance – We securely access your system to troubleshoot & fix issues.

✅ Software & Application Support – Quick solutions for software errors, crashes, and updates.

Cybersecurity & Data Protection

We remotely monitor, secure, and defend your business against cyber threats.

✅ Firewall & Endpoint Security Setup – Protect against malware, ransomware, and hacking.

✅ Cybersecurity Training – Train your employees to recognize and prevent cyber threats.

✅ Data Backup & Disaster Recovery – Keep your data safe, recoverable, and protected.

VoIP Phone Services

Upgrade your business communication with modern, internet-based phone solutions.

✅ VoIP Phone System Setup & Configuration – Flexible, cost-effective communication for your business.

✅ Secure Video Conferencing & Collaboration Tools – Improve team communication & efficiency.

✅ Call Routing, Auto-Attendant, and Voicemail-to-Email – Streamline business operations.

IT Consulting & Strategy

Need expert advice? We offer virtual IT consulting sessions to help businesses make smart technology decisions.

✅ IT Assessments & Security Audits – Identify vulnerabilities & optimize your infrastructure.

✅ Compliance Consulting – Ensure your business meets HIPAA, NIST, and other regulations.

✅ Technology Roadmaps & Digital Transformation – Plan for future growth & scalability.

IT Training & User Support

We help businesses get the most out of their technology with customized remote training.

✅ Cybersecurity Awareness Training – Equip your team to spot cyber threats.

✅ Software & Application Training – Learn Microsoft 365, Google Workspace, and more.

✅ Custom IT Workshops for Businesses – Tailored sessions to improve IT knowledge & efficiency.

Why Choose TMAAC-LLC for Remote IT Services?

✔ Fast & Secure Remote Access – We use safe, encrypted connections for support.

✔ 24/7 Monitoring & IT Management – We keep your systems running smoothly day and night.

✔ No Travel Costs or Delays – Get expert IT support from anywhere, without waiting for on-site visits.

✔ Dedicated IT Partners – We care about your business and provide ongoing support & follow-ups.

Need remote IT help - Let Schedule the appointment?

Review: TMAAC-LLC Remote Admin Services to get started

To get the Mobile Security Guide from TMAAC-LLC, you can visit their website or contact them directly. Here's how you can do it:

• Visit the TMAAC-LLC Learning Center Website – The guide should be available for easy download or purchase. OR

• Contact TMAAC-LLC – If the guide isn't listed online, you can reach out via email or phone to request it directly. If you're unsure of the exact link, you can email us at info@tmaac-llc.com for specific instructions on where to purchase the $5.99 guide. 

Secure Website for Purchase

• How Secure? If the guide is sold through the TMAAC-LLC Learning Center, ensure that the site uses HTTPS (look for the padlock icon in the address bar) to encrypt your transaction and protect your payment details.

• How to Check: Verify that the website starts with "https://" and look for a security certificate or trust seal on the site.

Secure Download Link

• How Secure?  After purchase, the guide should be available through a secure, encrypted download link. Ensure that the link provided comes from the TMAAC-LLC Learning Center website

• How to Check: Avoid downloading the guide from unofficial or unknown sources, as these could be tampered with or malicious.

Digital Format

• How Secure? Our products may be in a digital format like PDF or another secure document type. Be sure to download it from the TMAAC-LLC Learning Center website.

• How to Check: Scan the downloaded file with reputable antivirus software to confirm it’s free from malicious code.

Storage and Usage

• How Secure? Once downloaded, store the guide in a secure location on your device, and avoid sharing it on insecure platforms. Enable encryption or use a secure document viewer app to protect the file.

Technology as a Service (TaaS) service provider (TSP) delivers a range of IT services, such as network cabling installation, network services, Cybersecurity, and infrastructure support, and provides regular and ongoing support and administration of these operations. An organizations and residential customers may use an TSP to manage some or all of its IT services. For example, a companies could choose to outsource their network security to an MSP and manage everything else in-house or a homeowner may request on going support their home network.

Protecting your private information is our priority. This Statement of Privacy applies to Thomas Millender and Associates Consulting LLC ( DBA TMAAC-LLC) and websites own by TMAAC-LLC (referred to as "we," "our," or "the Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Thomas Millender and Associates Consulting LLC include www.tmaac-llc.com, TMAAC-LLC, "Courts of Heaven Ministries", www.courtsofheavenministries.org and "Kayla in the Kitchen". The TMAAC-LLC websites are informational and/or ecommerce websites. By using the TMAAC-LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, TMAAC-LLC may collect personally identifiable information, such as your:

•  First and Last Name

•  Mailing Address

•  E-mail Address

•  Phone Number

If you purchase TMAAC-LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: 

(a) registering for an account; 

(b) entering a sweepstakes or contest sponsored by us or one of our partners; 

(c) signing up for special offers from selected third parties; 

(d) sending us an email message;

(e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

TMAAC-LLC...

• collect and use your personal information to operate and deliver the services you have requested.

• may also use your personally identifiable information to inform you of other products or services available from TMAAC-LLC and its affiliates.

• may send periodic emails and updates, including invoices, estimates, newsletters, offers, and promotions

• may respond to inquiries and customer service requests and /or improve our website and user experience.

Sharing Information with Third Parties

TMAAC-LLC...

• does not sell, rent or lease its customer lists to third parties.

• may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to TMAAC-LLC, and they are required to maintain the confidentiality of your information.

TMAAC-LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: 

• conform to the edicts of the law or comply with legal process served on TMAAC-LLC or the site; 

• protect and defend the rights or property of TMAAC-LLC; and/or 

• act under exigent circumstances to protect the personal safety of users of TMAAC-LLC, or the public.

Tracking User Behavior

TMAAC-LLC may keep track of the websites and pages our users visit within TMAAC-LLC, in order to determine what TMAAC-LLC services are the most popular. This data is used to deliver customized content and advertising within TMAAC-LLC to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by TMAAC-LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the TMAAC-LLC website.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

TMAAC-LLC secures your personal information from unauthorized access, use, or disclosure. 

TMAAC-LLC uses the following methods for this purpose: 

• TLS/SSL Protocols

• When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or to or from any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and 

(b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to...

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

• Comply with the California Electronic Communications Privacy Act;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

TMAAC-LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, TMAAC-LLC may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.  If you would like to stop receiving marketing or promotional communications via email from TMAAC-LLC, you may opt out of such communications by emailing...
info@tmaac-llc.com with "UNSUBSCRIBE" on the subject line.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to this Statement

TMAAC-LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Effective as of October 02, 2023 - Updated March 30, 2024

Completion of Project

The contract is fulfilled when all written and agreed-upon objectives, principal materials, and equipment have been installed and each system working as expected. TMAAC will provide technical support as needed and /or requested up to 30 days after completion.

Standard Business Hours and Response Times

• Normal Business Hours are Non-Holiday Weekdays: Monday through Friday, 9:00 am to 6:00 pm AND Saturdays, 9:00 am to 2:00 pm US Eastern Time Zone

• Support Requests During Business Hours (Non-Contracted): Response within 6 Hours OR Next Business Day

• Support Requests During Business Hours (Contracted): Response within 3 Hours (Does NOT include Sundays).

• Emergency Requests (Contracted): Response within 2.5 hours(Does NOT include Sundays Before 2:00 pm Eastern).

• Emergency Requests (Non-Contracted): Response within 24 hours OR the Next Business Day(Does NOT include Sundays Before 4:00 pm Eastern).

Support Rate

• Normal IT Consultation Rate and Tech Support Rate will be billed at $90 per hour, with a minimum of one hour.

• On-site visits may or may not be required for the fulfillment of the contract but can be arranged if necessary at the client’s request.

Issue Resolution

• TMAAC commits to resolving issues promptly. In case of repeated calls for the same issue, TMAAC will investigate the root cause and ensure a permanent solution is implemented to prevent recurrence.

• Regular updates will be provided for ongoing issues, with all efforts made to resolve issues within agreed-upon timeframes.

Reporting and Renew

• Monthly reports will be provided, detailing service usage, issue management, and system health.

• A quarterly review meeting will be scheduled to discuss service performance, potential improvements, and client feedback.

Termination and Renewal

Our Contracts are renewable upon expiration after a review meeting between, you, our client, and TMAAC. Either party may terminate the contract with a 30-day written notice if service expectations are consistently unmet. If a service contract is not renewed could continue on a month-to-month basis and could draw an additional fee and/or the ad hoc on-site support rate could be adjusted.

Effective as of July 1, 2024

TMAAC-LLC is committed to protecting your privacy and ensuring compliance with all applicable Federal Communications Commission (FCC) regulations, Ohio state laws, and U.S. telecommunications laws regarding SMS messaging. By opting into our SMS communications, you agree to the terms and conditions outlined below.

1.  AGREEMENT TO RECEIVE SMS MESSAGES

By providing your phone number and opting into our SMS messaging service, you consent to receive SMS (Short Message Service) or MMS (Multimedia Messaging Service) messages from TMAAC-LLC related to our services, promotions, updates, alerts, and other relevant communications.

This agreement is governed by:

• The Federal Communications Commission (FCC) regulations, including the Telephone Consumer Protection Act (TCPA)

• The Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act

• The Federal Trade Commission (FTC) rules

• The Ohio Consumer Sales Practices Act (OCSPA)

By opting in, you confirm that:

• You are the authorized user of the mobile number provided.

• You understand that message frequency may vary based on your interaction with our services.

2.  MESSAGE FREQUENCY

TMAAC-LLC does not send excessive or spam messages. Our SMS messaging program follows these guidelines:

• Service Notifications: Sent as necessary to update customers on appointments, service alerts, or account changes.

• Marketing Messages: If opted in, you may receive promotional and informational texts periodically.

TMAAC-LLC reserves the right to adjust message frequency based on business needs and customer engagement.

3.  MESSAGE AND DATA RATES

• Message and data rates may apply, depending on your mobile carrier and plan.

• TMAAC-LLC is not responsible for any fees charged by your carrier related to receiving text messages.

• By opting in, you acknowledge that standard text messaging fees may be incurred.

4.  OPT-OUT AND UNSUBSCRIBE POLICY

You may opt out of receiving SMS messages from TMAAC-LLC at any time by replying STOP to any message.

• After opting out, you will receive a final confirmation message stating that you have been successfully removed from our SMS list.

• If you wish to re-enroll, you may do so by opting in again through our official channels.

For further assistance, reply HELP or contact us at:

Email: info@tmaac-llc.com
Phone: 937-505-0608

5.  CUSTOMER SUPPORT

If you have any questions, or concerns, or need assistance regarding SMS messaging, you may:

• Reply HELP to any message

• Contact our support team via email at info@tmaac-llc.com

• Call us at 937-505-0608

Our customer support team is available Monday through Friday, 9 am to 6 pm Eastern

6.  PRIVACY POLICY

TMAAC-LLC values your privacy and will never sell, lease, or share your phone number with third parties for marketing purposes without your explicit consent.

• SMS messages may include personalized information based on your relationship with TMAAC-LLC.

• Your information is stored securely and used solely to provide you with the best customer experience.

• We comply with all Ohio privacy laws, FCC regulations, and federal telecommunications laws regarding data collection, security, and privacy.

7.  LIMITATION OF LIABILITY

TMAAC-LLC is not liable for:

• Delays or failures in SMS delivery due to mobile carrier issues, transmission errors, or system failures.

• SMS messages are intercepted, deleted, or accessed by unauthorized third parties.

• Any financial costs incurred by customers related to SMS messaging fees.

You acknowledge that SMS is not a guaranteed service and that mobile carriers are not liable for delayed or undelivered messages.

8.  MODIFICATIONS TO THIS POLICY

TMAAC-LLC reserves the right to modify, update, or change this SMS Terms & Conditions policy at any time without prior notice.

• Any changes will be effective immediately upon posting to our website.

• Continued use of our SMS services constitutes acceptance of any revised terms.

9.  GOVERNING LAW & LEGAL COMPLIANCE

These terms and conditions are governed by:
Federal Communications Commission (FCC) Regulations
The Telephone Consumer Protection Act (TCPA) (47 U.S.C. § 227)
The CAN-SPAM Act
The Federal Trade Commission (FTC) Guidelines
Ohio Consumer Sales Practices Act (OCSPA) (O.R.C. § 1345.01 et seq.)

In the event of a dispute, any claims shall be adjudicated in the Supreme Court of Ohio or an appropriate federal court.

10.  CONTACT INFORMATION

For further inquiries regarding our SMS policies, please reach out to:

Email: info@tmaac-llc.com
Phone: 937-505-0608

Effective Date: 14 Feb 2025  |   Last Updated: 14 Feb 2025

TMAAC-LLC will adhere to the highest standards of confidentiality and data security.
Compliance with all relevant privacy and security regulations will be maintained throughout the term of the contract.

1. Terms

   1. This Agreement will remain in effect for the pre-determined time established during the time of service.

   2. In the event of any termination/cancellation of this Agreement, Service Provider may:

      1. Declare all amounts owed to it hereunder to be immediately due and payable;

      2. Enter Service Recipient's premises and repossess all supplies, spare parts, and other items supplied by Service Provider hereunder for which payment has not been received by Service Provider; and

      3. Cease performance of all Services hereunder without liability to Service Recipient. The foregoing rights and remedies of each party hereto shall be in addition to all other rights and remedies available to them in law and equity, but the liquidated damages as stated below shall be Service Recipient's exclusive remedy for Service Provider's failure to maintain the Up-Time of 0.

2. Confidentiality

   1. TMAAC-LLC, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use for the personal benefit of TMAAC-LLC, or divulge, disclose, or communicate in any manner, any information that is proprietary to the Customer.

   2. TMAAC-LLC and its employees, agents, and representatives will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of this Agreement.

   3. Upon termination of this Agreement, TMAAC-LLC will return to the Customer all records, notes, documentation, and other items that were used, created, or controlled by TMAAC-LLC during the term of this Agreement.

3. Warranty

   1. TMAAC-LLC shall provide its services and meet its obligations under this Agreement in a timely and workmanlike manner, using knowledge and recommendations for performing the services that meet generally acceptable standards in TMAAC-LLC's community and region and will provide a standard of care equal to, or superior to, care used by service providers similar to TMAAC-LLC on similar projects.

   2. TMAAC-LLC  warrants that the Services shall be of good quality and workmanship and in accordance with acceptable procedures for the Computer System and that the Computer system will meet the specifications therefore. EXCEPT TO THE EXTENT EXPRESSLY PROVIDED HEREIN, SERVICE PROVIDER DOES NOT WARRANT THE SERVICES PERFORMED HEREUNDER OR THE ACCURACY OR CORRECTNESS OF THE RESULTS OF THE SERVICES, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY AND ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF:

   3. MERCHANTABILITY

   4. FITNESS FOR PARTICULAR PURPOSE

   5. EFFORT TO ACHIEVE PURPOSE

   6. QUALITY

   7. ACCURACY

   8. NON-INFRINGEMENT

   9. TITLE

   10. MARKETABILITY

   11. PROFITABILITY

   12. SUITABILITY; AND/OR

   13. ANY TYPE ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.

   14. TMAAC-LLC warrants that the services provided under this Agreement will be performed by qualified personnel and in a professional manner consistent with industry standards.

4. Default

The occurrence of any of the following shall constitute a material default under this Agreement:

1. The failure to make a required payment when due

2. The insolvency or bankruptcy of either party.

3. The subjection of any of either party's property to any levy, seizure, general assignment for the benefit of creditors, application, or sale for or by any creditor or government agency.

4. The failure to make available or deliver the Services in the time and manner provided for in this Agreement.

5. Remedies

In addition to any and all other rights a party may have available according to the law if a party defaults by failing to substantially perform any provision, term, or condition of this Agreement (including without limitation the failure to make a monetary payment when due), the other party may terminate the Agreement by providing written notice to the defaulting party. This notice shall describe with sufficient detail the nature of the default. The party receiving such notice shall have ten days from the effective date of such notice to cure the default(s). Unless waived by a party providing notice, the failure to cure the default(s) within such a time shall result in the automatic termination of this Agreement.

6. Liquidated Damages

TMAAC-LLC and the Service Recipient agree that it may be difficult, if not impossible, to accurately determine the amount of damages that the Service Recipient may incur if the Service Provider fails to maintain the Up-Time required hereunder. Accordingly, it is agreed that $0.00 for each percentage point that the Up-Time of the Computer System is below the Up-Time of 0 percent as stated in the above Description of Service Section shall be deemed to be the weekly liquidated damages for such failures and shall be payable to Service Recipient in the form of a credit at the end of the month in which such failure(s) occurred.

7. Force Majeure

8. 1. If the performance of this Agreement or any obligation under this Agreement is prevented, restricted, or interfered with by causes beyond either party's reasonable control ("Force Majeure"), and if the party is unable to carry out its obligations gives the other party prompt written notice of such event, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. 

   2. The term Force Majeure shall include, without limitation, acts of God, plague, epidemic, pandemic, outbreaks of infectious disease, or any other public health crisis, including quarantine or other employee restrictions, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, insurrections, riots, or wars, or strikes, lock-outs, work stoppages, or supplier failures.

   3. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.

8. Arbitration 

8. 4. Any controversies or disputes arising out of or relating to this Agreement shall be resolved by binding arbitration in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this Agreement.

   5. In the event the parties are unable to agree to such a selection, each party will select an arbitrator and the two arbitrators in turn shall select a third arbitrator, all three of whom shall preside jointly over the matter. 

   6. The arbitration shall take place at a location that is reasonably centrally located between the parties, or otherwise mutually agreed upon by the parties. All documents, materials, and information in the possession of each party that are in any way relevant to the dispute shall be made available to the other party for review and copying no later than 30 days after the notice of arbitration is served.

   7. The arbitrator(s) shall not have the authority to modify any provision of this Agreement or to award punitive damages. The arbitrator(s) shall have the power to issue mandatory orders and restraint orders in connection with the arbitration.

   8. The decision rendered by the arbitrator(s) shall be final and binding on the parties, and judgment may be entered in conformity with the decision in any court having jurisdiction.

   9. The arbitration agreement shall be specifically enforceable under the prevailing arbitration law. 

   10. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under this Agreement.

9. Service Provider Indemnification

The Service Recipient agrees to indemnify, defend, and hold harmless TMAAC-LLC and its employees, agents, and subcontractors from any third-party claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of the performance of services by TMAAC-LLC under this Agreement, except for claims directly resulting from the gross negligence or willful misconduct of TMAAC-LLC. This indemnification will extend to any issues that arise even if TMAAC-LLC is included in a lawsuit without cause or directly as a result of performing duties agreed upon in this SLA.

10. Legal Fees

If TMAAC-LLC becomes involved in litigation arising from this Agreement or the services provided herein, and TMAAC-LLC is the prevailing party in such litigation, The Service Recipient agrees to reimburse TMAAC-LLC for all reasonable legal fees and court costs incurred. Furthermore, if TMAAC-LLC is found not liable or is exonerated from all claims in such litigation, The Service Recipient will be responsible for covering all legal fees and related costs incurred by TMAAC-LLC in defending such claims.

11. Entire Agreement

This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.

12. Severability

13. 1. If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable.

    2. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.

13. Amendment

This Agreement may only be amended or modified by a written document executed by both parties.

14. Governing Law 

This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio.

15. Notice

All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed to have been duly given on the date of service if served personally on the party to whom notice is to be given, or on the third day after mailing if mailed to the party to whom notice is to be given, by first class mail, registered or certified, postage prepaid, and properly addressed.

16. Waiver of Contractual Right 

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

17. Acceptance

E-signatures are acceptable in signing agreements for the terms of our Service Level Agreements.

Effective as of July 1, 2024

The information provided in this Mobile Security Guide and any other digital products created, distributed, or sold by TMAAC is for educational and informational purposes only. TMAAC makes no representations, warranties, or guarantees, either express or implied, as to the accuracy, completeness, reliability, suitability, or availability of the information contained within these digital products for any specific purpose.

Users of these digital products assume full responsibility for the implementation of any recommendations, instructions, or advice provided. TMAAC is not liable for any loss, damage, or injury resulting from the use or misuse of its digital products, including but not limited to device malfunction, loss of data, unauthorized access, or any other security breach. The user is solely responsible for their own decisions and actions based on the information in the guide or other digital content.

This material does not constitute professional advice, and no legal, financial, or technological recommendations should be inferred. Users are encouraged to consult with licensed professionals in the relevant field before taking any action based on the information provided.

NOTE: TMAAC does not endorse or promote any specific products mentioned within our materials. Any products, services, or tools referenced are provided solely as points of reference to illustrate or enhance the educational content regarding security practices. Our goal is to inform and educate on strengthening your security posture, and the use of any third-party products is solely at your discretion. We encourage you to thoroughly research and select products that best fit your individual needs. 

Ohio State Compliance:

This disclaimer is made in accordance with the laws of the State of Ohio. TMAAC operates within the legal framework of Ohio, and users located outside of Ohio are responsible for ensuring their use of these digital products complies with the laws of their respective jurisdictions. TMAAC will not be responsible for any legal repercussions that may result from using this product in a way that violates the laws or regulations of any other state or country.

Third-Party Links and Products:

Any reference to third-party products, services, or websites is for informational purposes only and does not constitute an endorsement by TMAAC.
TMAAC is not responsible for the content, privacy policies, or practices of any third-party websites.

Digital Product Security:

While TMAAC takes precautions to ensure the security and safety of its digital products, users should exercise caution when downloading and using digital files. We recommend scanning all downloaded files with up-to-date antivirus software to prevent any potential security risks.

Limitation of Liability:

To the fullest extent permitted by law, TMAAC disclaims any liability for damages of any kind, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising from or in connection with the use or inability to use its digital products.

By purchasing or downloading any digital product from TMAAC, you agree to these terms and conditions. If you do not agree with these terms, do not use or access the digital product.

TMAAC
© 2024 TMAAC-LLC. All rights reserved.

Effective as of October 01, 2024

911 Dialing Notice and Terms of Service: TMAAC-LLC Communications 911 Dialing is different than traditional 911 service and we would like to make sure that you have a clear understanding about our 911 Dialing. Also, due to a recent FCC ruling, you must acknowledge that you understand how our 911 Dialing works. Setting up your 911 Dialing is still the same, simply fill out a short form in the Features section of your web account with your street address, and will get you up and running. You can easily update your address at any time through your web account.

Most of our customers (other than WiFi and Softphone customers) have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary. Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your callback number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, TMAAC-LLC Communications will automatically upgrade customers from basic 911 to E911 service. TMAAC-LLC Communications will not give you notice of the upgrade.

Certain customers do not have access to either basic 911 or E911. If you don’t have access to basic 911 or E911 your 911 call will be sent to the TMAAC-LLC Communications national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number, and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help. Examples of situations where 911 calls will be sent to the TMAAC-LLC Communications national emergency call center include when there is a problem validating a customer address, the customer is identified with an international location, or the customer is located in an area that is not covered by the landline 911 network. In addition, if you use a WiFi or SoftPhone, due to the portable nature of these Devices, your 911 calls will be routed to the TMAAC-LLC Communications national emergency call center. Emergency personnel do not receive your phone number or physical location when your 911 call is routed to the Thomas Millender Associate, LLC national emergency call center.

You must register with TMAAC-LLC Communications the physical location where you will utilize TMAAC-LLC Communications phone service (Service) for each phone line. Also note that if you move your device to another location, you must register your new location. If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location. You will register your initial location of use when you subscribe to the Service. This process can take several hours, and you will receive a confirmation email once 911 Dialing has been activated for your initial location or for a newly registered location. Regardless of what address you register for a WiFi or SoftPhone, emergency calls you make from these devices will be routed to the TMAAC-LLC Communications national emergency response center. Remember that our 911 Dialing service will not function in the event of a broadband or power outage OR if your broadband, ISP or TMAAC-LLC Communications phone service is terminated.

Travel and Parking Charge Policy

Yes, we do, at TMAAC-LLC, we strive to provide transparent and fair pricing for all our services. To account for travel and parking expenses, the following policies apply:

Travel Charges:

• Mileage Charge: Service locations outside of Franklin County, Ohio may incur a travel charge. For any location greater than 50 miles from the geographical center of Franklin County, Ohio (40.1653411,-83.4485562), mileage charges are applied based on the current IRS Standard Mileage Rate. This charge is calculated for round-trip travel from our base location.

• Mileage Calculation: The mileage charge will be calculated by multiplying the total round-trip miles by the current IRS Standard Mileage Rate. 

• You can review the current rate at the IRS website.

• Charges will be billed as a separate line item on your invoice.

Parking Charges:

• Parking Charges: Regardless of the service location's distance, any applicable parking fees (e.g., parking meter, parking lot, or parking garage) 

• Fees will be billed as a separate line item on your invoice. These fees will reflect the actual cost incurred for parking during the service.

We appreciate your understanding and strive to keep all charges transparent to ensure a smooth and professional service experience. 

If you have any questions, please contact us at least 8 business hours before your appointment.

Phone Call Recording Policy

Phone Call Recording Policy

At TMAAC-LLC, we are committed to providing exceptional service and maintaining transparency in our business practices. To ensure the highest quality standards, accountability, and training, we record all phone conversations with our clients and business partners. Below, we outline our phone call recording policy:

Purpose of Recording

We record phone calls for the following reasons:

• Quality Assurance: To monitor and improve the quality of our customer service.

• Training and Development: To train our staff and enhance their skills.

• Dispute Resolution: To resolve any misunderstandings or disputes effectively.

• Record Keeping: To maintain accurate records of communications and agreements.

Consent to Recording

By talking with us on the phone, you agree to the recording of the call. This is by applicable laws, including Ohio’s one-party consent law (Ohio Rev. Code §2931.02), which permits us to record calls with the consent of at least one party involved in the conversation.

Privacy and Confidentiality

We take your privacy seriously and ensure that all recorded conversations are:

• Securely Stored: Recordings are kept in secure systems with restricted access.

• Confidential: We do not share recordings with third parties except as required by law or as necessary for resolving disputes.

Retention Period

Call recordings are retained for a period of up to six months unless a longer retention period is required for legal or operational purposes.

Access to Recordings

Only authorized personnel within TMAAC-LLC have access to call recordings. Access is granted on a need-to-know basis to ensure the security and confidentiality of your information.

Contact Us

If you have any questions about our phone call recording policy, please contact us at:

• Email: info@tmaac-llc.com 

• Phone: 937-505-0608

By continuing to engage with us via phone, you acknowledge and accept this policy. We appreciate your understanding and cooperation in helping us provide the best possible service.

Last Updated: 20 January 2025

No-Show and Last-Minute Cancellation Policy

No-Show and Last-Minute Cancellation Policy

At TMAAC-LLC, we value your time and commitment to learning. To ensure fairness and efficient use of our resources, we have established the following policy for no-shows and last-minute cancellations for both in-person and online classes.

Policy Overview

This policy applies to all scheduled in-person and online classes provided by TMAAC-LLC. By enrolling in a class, you agree to the terms outlined below.

Definitions

• No-Show: Failure to attend a scheduled class without prior notice.

• Last-Minute Cancellation: Cancelling a scheduled class less than 24 hours before the start time.

Cancellation Requirements

• In-Person Classes: Cancellations must be made at least 24 hours in advance to avoid fees.

• Online Classes: Cancellations must also be made at least 24 hours in advance.

Fees and Penalties

• No-Show Fee: If you do not attend a class and fail to notify us in advance, a no-show fee will apply.

• Last-Minute Cancellation Fee: If you cancel within 24 hours of the scheduled class, you will be charged a fee.

• Prepaid Classes: For prepaid classes, the no-show or last-minute cancellation fee will be deducted from your account or payment.

Exemptions

We understand that emergencies can occur. If you are unable to attend due to an unavoidable circumstance, please contact us as soon as possible. Exemptions may be granted at our discretion on a case-by-case basis.

How to Cancel or Reschedule

• Contact Method: To cancel or reschedule a class, notify us via:

  • Email: info@tmaac-llc.com 

  • Phone: 937-505-0608

• Confirmation: Ensure you receive confirmation of your cancellation to avoid fees.

Refunds

Refunds for cancellations made more than 24 hours in advance will be processed within 5-7 business days.

Repeated No-Shows or Late Cancellations

We reserve the right to suspend or terminate enrollment for students with multiple no-shows or last-minute cancellations without valid reasons.

Contact Us

If you have any questions about this policy, please reach out to us:

• Email: info@tmaac-llc.com 

• Phone: 937-505-0608

Thank you for your understanding and cooperation in helping us provide a structured and effective learning environment.

Last Updated: 20 January 2025